COURSE DETAILS

I have structured this LIVE class after the Salesforce Certified Business Analyst Certification Exam Guide.

You will find individual sections devoted to each of the six knowledge areas of the exam guide, which include:

• Customer Discovery

• Collaboration with Stakeholders

• Business Process Mapping

• Requirements

• User Stories

• User Acceptance

I provide you with real-world scenarios and ample resources and hands-on experience to learn all of the learning objectives on the exam.

NOTE: To register for the Salesforce Certified Business Analyst Exam, you will currently need to hold the Salesforce Certified Administrator Certification.

By the end of this course, you should attain the following knowledge:

• Familiar with the Salesforce implementation lifecycle.

• Understand Salesforce environment best practices.

• Gain experience in a given industry environment.

• Understand facilitation and documentation techniques.

By the end of this course, you should attain the following skills:

• Plan discovery activities based on key stakeholders.

• Map business processes, elicit requirements and write user stories.

• Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.

• Apply strong analytical and problem-solving skills.

By the end of this course, you should possess the following abilities:

• Move easily between a wide variety of influencing and communication styles to engage effectively with diverse audiences and maximize impact.

• Become a trusted advisor with key stakeholders.

• Break down complex business processes into manageable steps.

• Evaluate and recommend Salesforce features as part of solution design.

Please note that a candidate for this exam is not expected to know or do the following:

• Change management

• Managing project

• Building ROI

• Developing custom code

• Designing technical solution

• Ongoing administration of tools, product ownership

• Legal and compliance issues

Typical job roles of a Salesforce Certified Business Analyst candidate may include:

• Business Analyst

• Consultant

• Business Systems Analyst

• Product Owner

• Platform Manager

• CRM Manager

• Business Process Specialist

• Business Operations

• Salesforce Administrator

• Business Excellence Leader

Get started today toward attaining your Salesforce Business Analyst Certification!

Who this course is for:

• Salesforce Administrators who wish to expand their skills into the Business Analyst Role
• Anyone desiring to attain the Salesforce Certified Business Analyst Certification
• Existing Business Analysts who wish to add Salesforce to their skillset
• Those wishing to learn the principles of Business Analysis

Frequently Asked Questions

What is included with my registration?

During this live course journey, you will benefit from over 50 hours of blending learning. You can also get your questions answered live by Mike Wheeler. Here is a breakdown of your learning assets:

• Total blended learning = 50+ hours
  • 10+ hours live training
  • 10 hours of on-demand assignments (ALL NEW RECORDINGS and geared toward the new BA exam guide)
  • 30+ hours of Trailhead assignments
• Replay videos of all live class sessions - Keep access for ONE YEAR!

How many hours a week is the commitment for this course?

This live course consists of a 90-minute live meeting time each week. You will be expected to also work through a series of my pre-recorded videos from my new Salesforce Certified Business Analyst course. This course work each week roughly amounts to 2-3 hours per week. I will also provide supplemental materials and optional work for you to get the most out of this course and to better prepare for the Salesforce Certified Business Analyst exam, which may consist of roughly 3-5 hours of additional time devoted to studying and getting hands-on experience on the Salesforce platform. This amounts to roughly 10 hours of focused work each week. 

Who is this course for?

This live course is intended for someone who has already attained the Salesforce Administrator and wishes to take their skills further by attaining the new Salesforce Business Analyst certification. Please note that the Salesforce Business Analyst certification has a pre-requisite of being a certified Salesforce Administrator..

How does the live course differ from your on-demand content?

I do have an on-demand Lightning Business Analyst course which we use for the weekly assignments for this live course. How this course differs is that I cover topics I do not cover in the on-demand courses. This includes brand new features from the latest release of Salesforce as well as background information, conceptual information, and various gaps or greater depths on key concepts beyond what's available with the previously recorded on-demand courses. Another advantage of live classes is that you are learning in the latest release of Salesforce. Also unique to the live experience is the ability to ask questions and receive answers directly from me.

Will replays of the live course sessions be available?

Yes! Each live session will be recorded and replays will be available soon after each live session. You can review these sessions and rewatch them multiple times, at your convenience. Replays remain available to you for one year.

Do you offer payment plans or financing options?

I have priced this live course to be as affordable as I possibly can, so as to reach as many people as possible. With that said, I recognize this is a considerable investment in your future, and career. You can enroll using a credit card and pay off this course over time, to better fit your monthly budget. Also, in addition to credit card payment options at checkout, you may also apply for PayPal Credit, and then select PayPal at checkout to see what sort of payment options they offer to you, based on what you qualify for.

What is your refund policy?

I want to make this course totally risk-free for you. If for any reason, you don't find this course to your liking, you may request a refund up until the first day after the first live session. Just ask for your money back and I will refund it, no questions asked. 

How can I contact you with questions?

Feel free to email me at support@cloudcareercoach.com and I will respond as quickly as I can.

What are the live sessions like? What software is used? Do I appear on camera?

The live class sessions are held on Zoom as live weekly webinar sessions. This allows for students to join into live course sessions without a problem. You will not be appearing on camera, but I will be live on camera. I will also be sharing my screen live as I demonstrate various Salesforce Business Analyst scenarios, sharing slide presentations, and cover new features from the current release of Salesforce.

The webinar software allows for chat and asking questions and is very intuitive and interactive. The replays will include the comments in addition to the video content as well. It's recommended that you attend the live sessions using a laptop or desktop computer. You can either attempt to follow along in your own free Salesforce developer account along with my live demonstrations, or you can rewatch the replay and work through my demonstrations on your own, after the live session. It's up to you as to how you work best, and what your particular device or machine can handle as far as window display size and connectivity.

What do I do if I need a team to be trained?

You can select up to 99 enrollments at checkout. If you have a team of 5 or more members who all need to attend this live training course, please contact me at support@cloudcareercoach.com to receive bulk pricing and information on various invoicing and payment options. We will ultimately need the names and email addresses for each of the team members.

My employer wants me or my team to be trained. Can you invoice them?

Yes, I can send an invoice. I will need the company name, email and mailing address and whom to address the invoice to. Invoice payments will be due before the first live course session and must be paid online using a credit card. I cannot facilitate paying for bulk enrollments via check. If you require more time to work this out with your Accounts Payable department, you may want to explore purchasing the enrollment(s) and filing for reimbursement with your employer. If in doubt, or if you have an unusual or special circumstance, please contact me at support@cloudcareercoach.com to see what we can work out.